Refund policy

Last Updated: September 26, 2026

At SolNests, we want you to love your purchase. If you're not completely satisfied, we make returns simple and hassle-free.

At a Glance

Return window: 30 days from the day you receive your order
Condition: Unused, in original condition, with all original packaging, tags, and accessories
Restocking fee: None, $0
Exchanges: Available for a different size, color, or product
Support: Our team will guide you through every step

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@solnests.com. Please include your order number.

After 24 hours, your order may already be in processing, so we can't guarantee cancellation. Once your order has shipped, it can no longer be canceled. You can still return it after delivery under this policy.

Returns

You have 30 days from the day you receive your order to return items. To be eligible, items must be:

Unused
In their original condition
Returned with all original packaging, tags, and accessories

Return Shipping Costs

Free returns when we're at fault. Returning a product costs you nothing if the product:

Is incorrect
Was damaged by the carrier
Is defective in any way

Change of mind: the customer pays return shipping. You are responsible for the actual return shipping cost if:

The wrong item was ordered
The item doesn't fit
The item is no longer wanted

Original shipping costs are non-refundable.

How to Return an Item

Contact us. Email info@solnests.com with your order number and the reason for your return.
Pack your item. Repack it securely in its original packaging, including all accessories, tags, and documents.
Send it back. Ship your return following the instructions in your return authorization email, using the carrier or shipping method recommended there.

Refunds

Inspection: Once we receive your return, we'll inspect it to make sure it meets our return criteria.
Refund timing: After approval, we'll process your refund to your original payment method. Please allow up to 7 business days for it to be initiated. Timing may vary depending on your bank or payment provider.

Exchanges

We're happy to exchange your item for a different size, color, or product. Email info@solnests.com and we'll help you with a quick exchange.

Lost or Undelivered Orders

If your order hasn't arrived within the expected delivery window, email info@solnests.com with your order number and we'll investigate with the carrier. If the package is confirmed lost, we'll either issue a full refund to your original payment method or send a replacement at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, some items can't be returned. These items are clearly marked as non-returnable on their product pages.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will appear on this page with a revised "Last Updated" date, so we encourage you to review it periodically. Continued use of our website after changes are posted means you accept the updated policy.