Welcome to the SolNests FAQ page! We want you to have the best possible shopping experience. If you can't find the answer you're looking for, please don't hesitate to contact us.
ORDERS & SHIPPING
How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Total estimated delivery time: 7–10 business days
For more details, please see our Shipping Policy.
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States. For more information, see our Shipping Policy.
Do you ship internationally?
Not at this time. We currently ship only within the United States.
How can I track my order?
Once your order has shipped, you can track it anytime on our Track Order page.
Can I cancel my order after it's placed?
Yes, within 24 hours of placing it. Email us at info@solnests.com with your order number as soon as possible. After 24 hours, your order may already be in processing, and once it has shipped it can no longer be canceled. You can still return it after delivery. See our Refund Policy for details.
Can I place a bulk order for my business or organization?
Yes, bulk orders are available. Please contact our customer support team at info@solnests.com for pricing and details.
RETURNS, REFUNDS & EXCHANGES
What is your return policy?
We offer simple, hassle-free returns within 30 days of delivery. Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. There's no restocking fee. For full details, see our Refund Policy.
What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost to you. Just contact us within 30 days of receiving your order. For full details, see our Refund Policy.
How do I exchange a product?
We're happy to exchange your item for a different size, color, or product. Email us at info@solnests.com and we'll help you with a quick exchange. For full details, see our Refund Policy.
When will I receive my refund?
Once we receive and inspect your return, we'll process your refund. Refunds are initiated to your original payment method within 7 business days. Timing may vary depending on your payment provider. For more information, see our Refund Policy.
Do you offer any warranties or guarantees?
Yes. We provide a 30-day warranty on all purchases. For full terms, please see our Refund Policy.
ABOUT SOLNESTS
Where is SolNests located?
SolNests is a U.S.-based online business offering a curated selection of high-quality products, with shipping available throughout the United States.
Do you have a physical store?
No. We're an online-only store, which lets us offer competitive pricing and a wider product selection.
CONTACT INFORMATION
Store Address: 36 woodland trail, Newnan GA 30263, United States
Store Email: Info@Solnests.com
Store Phone: +16784702527
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.